The hours of operation for a patient to receive COVID-19 remote testing (via Zoom video call) with a Vault Health test supervisor are below:

*Please note that Zoom testing hours will be closed for the holiday on Friday, July 3 and Saturday, July 4*

• Sunday: 8:00 am - 6:00 pm EST

• Monday: 8:00 am - 6:00 pm EST

• Tuesday: 8:00 am - 6:00 pm EST

• Wednesday: 8:00 am - 6:00 pm EST

• Thursday: 8:00 am - 6:00 pm EST

• Friday: 8:00 am - 6:00 pm EST (Closed 7/3/20)

• Saturday: 8:00 am - 4:00 pm EST (Closed 7/4/20)

COVID-19 testing with Vault is currently accessible in all 50 states and Puerto Rico.

*IMPORTANT:  This test is to be performed only using saliva collected during a Zoom-enabled video supervised test visit with a Vault test supervisor. This is done to ensure that the right type and amount of sample is produced, which is necessary to make sure that the results of the test are correct. 

This test detects specific genes from the SARS-CoV-2 virus, which is the virus that causes COVID-19. After you provide a sample of your saliva, the virus's genetic material is extracted from it and these specific genes are looked for in a laboratory.  If they are there, the test is considered positive. 

This test is NOT a do-it-yourself at-home test, but rather a test in which the saliva sample collection is ordered and supervised by a Vault Health test supervisor on a remote testing (via Zoom video call) , and the sample is then sent back to a laboratory for testing.   

Knowing whether or not you are currently infected with the virus that causes COVID-19 can help you to know what steps you should take for yourself and in order to protect others.

Yes, you can order and take a COVID-19 test regardless of whether or not you're experiencing symptoms. There is a "no symptoms" option you can select when ordering your test.

No, this is NOT a test for COVID-19 antibodies, which are produced by people who have had the disease and have recovered.

There is no “carrier” status for the SARS-CoV-2 virus. If you test positive, it means you are infected with the virus, based on what we currently know. However, about 25% of people who are infected do not have symptoms, but can still spread the virus to others because these people are still considered infected. 

No, this is not an antibody test, which would tell you if you have previously been exposed to the coronavirus that causes COVID-19. The Vault COVID-19 test looks for the presence of virus in your saliva, which if present indicates that you have the virus.

No. In order to take the test you must present a photo ID during the Zoom-enabled video supervised testing with a test supervisor. The test supervisor will oversee your individual test procedure to ensure the test is conducted properly. Because of this, there is no way to purchase a test for anyone but yourself.

Yes, if you have a US Shipping address and a valid government-issued photo ID (from the United States or any country), you may purchase a test. 

Forms of valid photo ID include: 

• a state issued driver's license

• a passport 

• a state ID card

Yes. This test is currently available to everyone with a valid government issued photo ID.

This test is very sensitive for the presence of SARS-CoV-2, with 98% of tests providing either a positive or a negative result, and only 2% of tests providing an inconclusive result. The test can detect fewer than 10 copies of viral genes per milliliter of saliva, and can detect the presence of virus in the saliva within 2 days of infection and up to 28 days after infection.   Across all known gene sequences of SARS-CoV-2, the test detects the ones in the genes of interest ~100% of the time, making it highly sensitive and specific for those genes.  

Currently, the false positive and false negative rates for this specific test cannot be calculated, because the lab and Vault do not receive data on what happens to patients after they receive a test. We do not know if patients with a negative test go on to develop symptoms and subsequently receive a positive test result (false negative) or if an uninfected patient with a positive result then goes on to have another test that’s negative (false positive). However, emerging data about false negative rates of saliva-based COVID tests are showing that the false negative rate for saliva-based tests may be closer to 10%, which is significantly lower than those of nasopharyngeal swab-based tests, which are in the 25-35% range. 

Vault test supervisors do not provide treatment for COVID-19. When you receive your test results, we will provide an explanation to you and you will be referred to the most current  guidelines for what to do if you have symptoms. If you have symptoms, you will be asked to get in touch with a local healthcare provider for care. You can share your test results with your primary care healthcare provider to assist in your care.

Yes. This assay is intended for use under the Food and Drug Administration’s Emergency Use Authorization #200090 authorized on April 10, 2019. This is the only saliva test and saliva collection device that is FDA-authorized for at-home self-collection in the U.S. at this time. https://www.fda.gov/media/137773/download.

The lab must test the sample within 56 hours of it having been produced, which means that you need to ship it back to the lab as soon as possible after producing it. As is widely done already in the medical community, specialized lab tests are routinely sent to single locations for analysis from around the country. The FDA's Emergency Use Authorization (EUA) for this test states that "Saliva specimens must be transported and stored at ambient temperature and tested within 56 hours of collection.” For this reason, as well as to ensure that you are able to get your results as quickly as possible, Vault Health uses overnight shipping and, when necessary, insulated shipping materials, to get samples quickly back to the lab while maintaining their stability. 

VAULT HEALTH WILL NOT PROVIDE RESULTS TO PATIENTS ON ANY SALIVA SAMPLE THAT ARRIVED AT THE LAB MORE THAN 56 HOURS AFTER THE SAMPLE WAS PRODUCED DURING THE ZOOM-ENABLED VIDEO SUPERVISED TESTING.

In regards to the at-home collection, Vault believes that i) this is fundamentally different from what is often thought of as traditional "at-home” collection because it is being supervised every step of the way by a test supervisor, patients are not left to their own devices; ii) remotely supervised testing interactions currently are, and continue to grow in widespread recognition of as an appropriate patient-supervised interaction, and given that Vault utilizes real-time synchronous audio/visual technology, it is no different than if a patient was standing in front of a testing supervisor in a physical office; iii) in the uncertain times we find ourselves, with social distancing showing real results of flattening the curve, plus the scarcity of PPE, Vault believes this is an effective method to maintain the safety of test supervisors and the patients to whom they provide care.

1 -  Answer questions online.  

Go to www.vaulthealth.com/covid and click “Order a Kit”. Enter your personal details, describe your symptoms that you are experiencing, risk factors and pertinent health history online. You will need to enter payment details and shipping/billing address for your testing kit order.

2 - Order your testing kit.

The kit will be delivered directly to you via overnight delivery if purchased by 2:00 pm Pacific / 5:00 pm Eastern time. (All kits ordered from Friday 3:00 pm Eastern time - Sunday will ship on Monday and be received on Tuesday).

3 - Collect your saliva under the supervision* of a test supervisor.

When your kit arrives and you are ready to collect your sample, log into your Vault account and you will be connected to a remote testing (via Zoom video call) with a Vault test supervisor who will guide you through producing your saliva sample and collecting it in the tube provided in your kit. The whole process takes just a few minutes. You should not eat, drink or chew gum for 30 minutes before providing the sample.

*IMPORTANT:  If you do not collect saliva under supervision from a Vault test supervisor, your test results will be invalidated.

We are limiting test kit orders to 1 test per person per week. We understand that some people (like healthcare and essential services providers) may want access to more frequent testing. Our goal is to support these people while discouraging stockpiling of tests. We are working quickly to enable additional testing.

All testing will be conducted through remote testing (via Zoom video call) with a Vault test supervisor. There is no physical location to visit to take this test with Vault, all appointments for testing will be through remote testing (via Zoom video call). Only patients who have placed orders will be able to meet with a Vault test supervisor to supervise the test.

If you require additional accessibility for your supervised COVID-19 remote testing (via Zoom video call) with Vault, please reach out to our Patient Experience team by email at covid@vaulthealth.com. We will respond to you directly to schedule an appointment that can accommodate your request.

If you require a video appointment conducted in a language other than English for your supervised COVID-19 test with Vault, please reach out to our Patient Experience team by email at covid@vaulthealth.com. We have translation services available for 200 languages (including American Sign Language) and can connect with you to meet your translation needs for your testing appointment.

After completing your sample collection with a Vault test supervisor, please attach the overnight shipping label included. Find the nearest drop-off location that matches your label and send your test kit back.

You should receive a confirmation email within 24 hours of sending your completed test kit back for processing. Please reach out to our patient experience team at covid@vaulthealth.com. Please include your first and last name, email address and phone number.

When your results are ready, a Vault test supervisor generates an email notification with a link to your test results along with recommended next steps depending on your results. The test results will be ready within 48 - 72 hours after the sample arrives at the laboratory.

No. Vault’s SARS-CoV-2 test will only be performed in the laboratory after (1) a licensed test supervisor orders the test for you and (2) your sample collection is observed by a test supervisor (via Zoom-enabled video supervised testing). Once the sample has been received by and tested in the laboratory, you will receive your results via electronic reporting. 

If you do not collect saliva under supervision from a test supervisor, the test results will be invalidated. 

If you have a positive test result, it indicates that RNA from several genes in the SARS-CoV-2 (the virus that causes COVID-19) were detected, and that you were infected with the virus at the time that you produced the sample. If you have a positive test result, then you are presumed to be contagious, and if you have symptoms such as fever, coughing or shortness of breath, it is very likely that you have COVID-19.

If you are having mild symptoms, per guidance from the CDC, you should self-quarantine, meaning that you should stay home and stay as far from other people living with you as you can. If you have symptoms, you should also get in touch with your healthcare provider, so that they can monitor your symptoms and be ready to provide care if your symptoms get worse.   (https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html).  

If you develop emergency warning signs for COVID-19, including, but not limited to, trouble breathing, persistent pain or pressure in the chest, new confusion or the inability to arouse, and/or bluish lips or face, you should seek immediate medical attention. (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html).

A negative test result means that the virus that causes COVID-19 was not found in your sample.  For COVID-19, a negative test result for a sample collected while a person has symptoms usually means that COVID-19 did not cause your recent illness. However, it is possible for this test to give a negative result that is incorrect (false negative result) in some people who are either infected with SARS-CoV-2 or who have symptoms of COVID-19.  If you do have symptoms of any illness, you should contact your healthcare provider, who will take into account the test results along with your symptoms and your medical history–including possible exposures, and where you have recently traveled–in deciding how to care for you. It is important that you work with your own primary care healthcare provider to help you understand the next steps you should take. 

While a negative test result does not mean that you should stop following the current state, local or CDC guidelines for your area, it may help you to make decisions about your potential risk of infecting others.

Importantly, a negative test result also does not mean that you cannot contract COVID-19 in the future.

If you opted into results over email, you will receive an email with your test result approximately 2-3 days after your sample is received by the lab.

If not, you will receive an email notification with a link to your test result approximately 2-3 days after your sample is received by the lab.

You can receive your results in two different ways: 

If you opted into results over email, you will receive an email with your test result. 

If not, you will get an email notification when results are ready to view in your Vault account. There will be a link to your results in that email.

Vault test supervisors will make general recommendations for you based on your test results, but you will need to follow up with your own healthcare provider if you require care. 

If you experience severe symptoms consistent with COVID-19, please seek medical attention immediately.

If you experience symptoms consistent with COVID-19, please seek medical attention. A negative test result indicates no presence of virus at the moment of sample collection. A negative test result cannot guarantee that you have not contracted the virus after you submitted your sample to the lab for testing, and in very rare cases, can represent a false negative result, in which case you have the virus but the test result is negative.

If you have a positive test result, then you are presumed to be contagious, and if you have any of the symptoms outlined below, it is very likely that you have COVID-19.

Symptoms of COVID-19 may include, but are not limited to: 

• Fever

• Dry cough

• Shortness of breath or difficulty breathing

• Fatigue

• Loss of sense of taste/smell

• Diarrhea

• Nausea/Vomiting

• Generally not feeling well (malaise)

• Muscle aches

• Headache

• Chills

• Purple / blue discoloration of one or more toes

If you are having mild symptoms, per guidance from the CDC, you should self-quarantine, meaning that you should stay home and stay as far from other people living with you as you can. If you have symptoms, you should also get in touch with your healthcare provider so that he or she can monitor your symptoms and be ready to provide care if your symptoms get worse. (https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html).  

If you develop emergency warning signs for COVID-19, including, but not limited to, trouble breathing, persistent pain or pressure in the chest, new confusion or the inability to arouse, and/or bluish lips or face, you should seek immediate medical attention. (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html).

For immediate treatment and care for any acute symptoms you may be experiencing, please contact your local primary care healthcare provider. For specific questions related to your SARS-CoV-2 test results, contact us here.

Vault test supervisors do not provide treatment for COVID-19. When you receive your test results, we will provide an explanation to you and you will be referred to the most current  guidelines for what to do if you have symptoms. If you have symptoms, you will be asked to get in touch with a local healthcare provider for care. You can share your test results with your primary care healthcare provider to assist in your care.

No, a negative test result does not mean you should stop following the current state, local and CDC guidelines for your area (which may include wearing a mask when in public or social distancing). It may help you to make decisions about your current health and your potential risk of infecting others.

Vault reports COVID-19 testing results as required to applicable health care government authorities for their public health activities.

The total cost of the test is $150 which includes a Zoom-enabled video supervised testing consultation, laboratory testing costs, materials, lab result and shipping both ways.

Vault is out-of-network with all health insurance plans and providers. Vault cannot bill your insurance directly for your test; all payment will be out of pocket for the purchase of the test.  However, on request Vault will provide you with a receipt highlighting the cost of the test and visit with a healthcare practitioner.  You can then submit this receipt to your insurance company for reimbursement, which will be at the discretion of your insurer.

Yes, Vault accepts HSA and FSA funds as well as all major credit cards.

After receiving your test kit, you will be able to log into a designated link that allows you to join a live online queue for a Zoom-enabled video supervised testing appointment with a Vault test supervisor. Then you will proceed to collect your spit sample with video guidance from the Vault test supervisor. Afterwards, you will send the sample back (via the included overnight shipping label) to the lab for testing. Your testing kit includes everything you need to send back your sample, including a pre-printed return label for either FedEx or UPS.

If your kit comes with a UPS label, use this link to find your closest UPS drop box: UPS: Find Locations

If your kit comes with a FedEx label, use this link to find your closest FedEx drop box: FedEx Retail Network – Find a shipping location nearby

Do NOT drop off your sample at a pharmacy or convenience store even if it has a drop off option. Please ONLY use stand-alone drop boxes or UPS and FedEx store locations.

If your test kit shipment arrives damaged, please contact us here with your contact information (first and last name and email) to let us know. Expect a response from our team within 48 hours, thank you for your patience!

If you do not receive your testing kit when expected within 24-48 hours after your purchase, please send us a note here with your contact information (first and last name and email) to let us know. Expect a response from our team within 48 hours, thank you for your patience!

Yes, Vault is HIPAA compliant and we will ensure that personal health information stays secure by employing modern security best practices and standards.

Vault reports COVID-19 testing results as required to applicable health care government authorities for their public health activities.

No, this is NOT a test you can do alone.  If you do not collect saliva during a video call under supervision from a Vault test supervisor, the test results will be invalidated.

Download Zoom: Visit https://zoom.us/download and download instructions for your correct device. Once you have downloaded Zoom, follow the link that is sent to you via email to enter into Zoom. You will need to enable your 'video camera' and 'join with audio' to complete your Vault remote testing (via Zoom video call) with a test supervisor.

To enable your audio, ensure you click on the 'Join Audio' icon located on the bottom left of the Zoom screen.