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Nobody does what we do, so it’s only natural to have questions—find our most commonly asked below. Still can’t find what you’re looking for?
Vault offers a variety of treatments to help men tackle the health issues they care about. These include treatments designed to improve sexual, physical, and cognitive performance. Our treatment plans include a variety of treatment formats including pills, capsules, subcutaneous self-injections, creams, lozenges, nasal-sprays, and more. You can learn more about our specific treatment plans here.
Start by clicking a “Get Started” button anywhere on the site. From there, you’ll answer a few questions about yourself, select any treatments you’re interested in and proceed to check out. Besides the initial screening package for testosterone treatment, you are not charged for a treatment plan until after your telehealth consultation and approval from your provider. From there, you’ll answer a few questions about your medical history, and book a time slot with one of our providers. You will receive an email upon booking confirmation which REQUIRES you to sign a medical consent form before seeing a Vault medical provider.
During your time slot, you’ll meet your provider over a video call with (using Zoom: https://zoom.us/join). On the call, you’ll discuss your health goals, medical history, and any symptoms you have. Your provider will assess your medical condition and approve and prescribe the treatments that are appropriate for you. Your treatments will then be sent to you.
If you selected our initial testosterone screening, your provider will need a blood sample for analysis in addition to understanding your symptoms, medical history, and treatment goals. Please see “Testosterone Screening & Treatment Plans" below for more details.
Vault uses telehealth and at-home blood draws to take the inconvenience out of healthcare by treating you wherever you are and shipping your treatments directly to you. We are quickly working to make our treatments available to men in all 50 states.
To find out which treatments are available in your area, you can enter your zip code in our “Get Started” survey.
Treatment through Vault is an ongoing lifestyle adjustment, and you can continue treatment for as long as it improves your experience and health. All Vault treatments have an initial commitment of 3 months to ensure patients have enough time to see results, but there is no obligation to continue indefinitely.
Results vary on the individual and the specific treatment plan(s) selected, but most Vault patients start to report results after 4-6 weeks of treatment.
Yes! All of our treatments which include injections are designed to be self-administered. This means there is no need to visit an office or meet a provider to receive your injections. Vault provides instructional materials and videos to help our patients with their self-injections.
It depends. For some treatments (like testosterone therapy), we offer alternatives to needles topical cream, or pill options. Some treatments however, can only be administered through self-injections. If this is a concern for you, please let your provider know at your initial consultation so they can discuss your options and personalize your treatment to your specific needs.
No. Some treatment plans are not appropriate for men with certain conditions or who have experienced certain health events. Your provider will review your list of selected treatments and evaluate your current symptoms and medical history to determine which of your selected treatment plans are appropriate for you.
No. You will only be charged for the treatment plans which are approved and shipped to you.
Generally, treatments are shipped every 3 months, however depending on the treatments you receive and where you live, treatments may be shipped every month or bi-monthly.
The prescription for your treatment is fulfilled and dispensed by a third-party duly-licensed U.S.-based pharmacy.
We honor patient freedom of choice and you may request that any pharmacy fulfill your prescription. You may request that a copy of your prescription be sent directly to you for fulfillment or request a prescription be sent to a pharmacy of your choice.
In order to ensure you’re never without treatment, Vault providers refill and ship prescriptions roughly 1 week before you’re due to run out.
Please make sure to attend all follow up appointments to avoid any delays with processing refills. If you have a question or experience any issues with the medication in your treatment plan (e.g spillage, broken needles, etc) please let us know by reaching out to our Patient Experience team here so a replacement order can be sent.
Yes, please reach out to our Patient Experience team here to organize an alternate shipping location. Please note that we cannot ship to P.O. boxes.
After your initial 3-month period, you are free to cancel treatment at any time, however our medical team advises against abruptly stopping treatment as it may lead to undesirable side-effects. If you cancel within the subscription period you are required to pay the full subscription before cancelation. Please reach out to our Patient Experience team here to schedule a follow-up appointment and discuss further options.
You’ll book a time slot with a Vault provider after selecting your treatment plans and checking out. During your time slot, you’ll connect with your provider over a video call using Zoom. You can use Zoom on a mobile device (by downloading the app for iOS or Android) or on a desktop computer.
During your call, you’ll discuss your health goals, medical history, and any current symptoms. Your provider will assess your medical condition and approve and prescribe all treatments that are appropriate for you. Your treatments will then be sent to you with expedited shipping.
(Please note, patients who have selected our testosterone screening package must provide a blood sample after their telehealth consultation before being approved for treatment. See “Testosterone Screening & Treatment Plans below for more details).
Telehealth consultations usually last 30-45 minutes.
You should find a quiet, private place with a reliable internet connection to take the video call. Please come prepared to discuss your treatment goals, medical history, and any current symptoms. Remember to sign your consent forms!
Your telehealth consultation is included in the cost of your selected treatment plan.
Yes! If your plans change, please let us know ASAP by emailing [email protected]. We will be happy to help you find a better time.
Hormone replacement therapy, in particular, testosterone replacement therapy, is designed to restore healthy levels of testosterone in men. Testosterone replacement therapy can include treatments like self-administered subcutaneous injections, pills, or topical gels/creams depending on a patient’s individual needs.
Many men who have started treatment with Vault report improved energy levels, better sex drive, decreased belly fat and increased focus.
Testosterone therapy is effective in men who have reduced testosterone levels, as well as the symptoms of low testosterone.
In order to understand your medical profile, your provider needs a complete picture of your health, including your symptoms, your medical history, your treatment goals, and an analysis of your blood. This blood testing will also give us an idea whether you might develop any side effects of hormone therapy soon after starting any treatments you might be eligible for. Our initial testosterone screening is designed to capture all of this information easily and conveniently for you.
We won’t know until you’ve completed your initial screening, and your provider has had a chance to review your symptoms, medical history, treatment goals, and an analysis of your blood. Once your provider has reviewed all of this information, he or she can determine whether you’ll benefit from testosterone therapy and can recommend a treatment plan.
The initial screening includes a telehealth consultation with a Vault provider to review your symptoms, medical history and treatment goals; a blood draw with a provider who comes to your home or office; and a treatment plan recommendation from a provider who has reviewed your lab work. If treatment is appropriate, your provider will prescribe a treatment plan for you.
The initial screening is free and if you chose testosterone therapy a blood sample is required and costs $150 per blood draw.
Testosterone treatment plans vary by medication type and range in cost from $165-299 per month.
Vault offers a variety of treatment options including testosterone self-injections, topical creams, and oral medication. Other potential hormone therapy options include human chorionic gonadotropin (HCG) and clomiphene citrate (clomid). Your provider can recommend a specific treatment based on your medical history and lifestyle preferences.
Yes. Your provider will ask about your fertility goals at your first appointment so that they can create a treatment plan that makes sense for you and your family.
Yes, you are welcome to visit a local facility to provide your blood sample. Please be sure to let your provider know during your initial telehealth call that you would prefer to visit a local facility and he or she can coordinate retrieving your results from there.
Possibly. If you have had recent bloodwork done, please reach out to our Patient Experience team here once you’ve placed a treatment request and our Customer Experience team will send you a secure link to upload your lab work. Your provider can review these records and determine if new labs or additional tests are needed.
If you are sick or on antibiotics, we recommend that you get in touch ASAP to reschedule your appointment, as being ill may affect your blood test results. Please reach out to the Patient Experience team ([email protected]) to reschedule your appointment for another time when you are feeling better.
Lab work can take between 1-4 days to process. You will learn about your results during a follow-up call with a Vault provider, who will review your lab work with you and recommend an appropriate treatment plan.
The Vault patient care team will organize a follow-up call 6 weeks after beginning or modifying any treatment. Once your levels and symptoms have improved and stabilized, we will schedule follow-up visits (including additional blood draws) every 3-6 months. For your follow-up blood draws, we will send a provider to you (pending location).
If you let us know at least 24 hours before your scheduled time, we can find a better time for your blood draw. However, because your appointment may involves a provider coming to you, patients who miss or change their appointments less than 24 hours in advance will be subject to a rescheduling fee.
If your plans change, please let us know ASAP by emailing [email protected].
Your appointments will always be with a Vault provider. All Vault providers are licensed medical professionals with experience and training in men’s healthcare and hormone optimization.
Vault utilizes team-based healthcare, meaning that you will meet with multiple licensed Vault providers over the course of your treatment, all of whom coordinate with one another to provide your care. Your team will include a variety of providers including doctors, nurse practitioners and physician assistants.
Yes, you can always find up-to-date information about your treatment with Vault (including most recent lab results) by logging into your secure Vault member profile. You can log in here.
The cost of plans vary depending on your specific treatment. Individual plans range from $75-299/month.
Vault treatment plans are out of network; however, we can provide necessary documentation so you can file with your insurance. Reimbursement levels may vary depending on your insurance coverage.
Yes, Vault accepts HSA/FSA funds and all major credit cards.
No, Vault practices do not accept Medicare or Medicaid, Tricare or any other governmental payor programs.
You should never receive a bill for your COVID test if you did the test through the Minnesota program. The cost of your test is billed to your insurance company. If your insurance company doesn’t cover the full cost of the COVID-19 testing services you receive, there is no cost to you.
Sometimes insurance companies send a statement (called an Explanation of Benefits or EOB or for Medicare Recipients; Quarterly Summary) showing the difference between what was billed to them and what they are willing to pay. The statement may even indicate that a portion is “patient responsibility.” This is simply an update to you from your insurance company. That statement (EOB) is NOT a bill, and you do not need to pay that. This is true even if you access the EOB electronically and it has a “Pay Now” button on it.
This is NOT a bill from Vault and you DO NOT owe anything for your COVID test.
Once your treatment plan has been approved, the pharmacy will ship your first treatment to you via UPS, FedEx or USPS (Vault does not ship to P.O. box addresses). Allow 1 -2 weeks for shipping and please be aware that UPS , FedEx and USPS may experience occasional shipping delays due to holidays, weekends and weather.
Your Vault treatment will be shipped in generic packaging provided by 3rd party pharmacies.
The box will include your medication, treatment information, and any other necessary items for administering treatment, such as syringes and alcohol wipes, if applicable.
Yes. Our treatment plans are tailored to fit your specific needs and are based on your medical history and treatment goals. You can always communicate with your provider by logging into your secure Vault profile and messaging them directly.
Yes, Vault is HIPAA compliant and will ensure that your personal health information stays secure by employing modern security best practices and standards.
For shipping, website access and customer service questions please submit a help request here.
For medical questions specific to your individual treatment plan, you can message your healthcare provider by logging into your account here.