Clarity enables confidence.
Below is a list of frequently asked questions. If you don’t see the question you’re looking for, call us at 212.880.5494 to speak to a Vault team member.
- Vault 101
- Safety & Privacy
- Vault Providers
- Hormone Replacement Therapy (HRT)
- Initial Exam
- Follow-Up Call & Results
- Monitoring & Ongoing Treatment
- Pricing & Insurance
- Contact Us
Is Vault right for me?
Where is Vault available?
Vault isn’t in my area yet... is there any other way I can get treatment?
Safety & Privacy
Is Vault a safe way to get treatment?
Is my medical information safe and protected?
Who will I see for my appointments?
Who is responsible for my health and treatment?
Hormone Replacement Therapy (HRT)
What is Hormone Replacement Therapy?
What improvements can I expect from hormone therapy?
What happens at my first appointment?
How long does the appointment last?
How should I prepare for my appointment?
I have a bad cold or flu, can I still attend my appointment?
I recently had bloodwork done. Can Vault use that?
When will I learn my results?
Follow-Up Call & Results
How does my follow-up call work?
What does the follow-up cost?
What forms of treatment does Vault offer?
How long will I be on treatment?
When will I start to feel results?
Does Vault offer a self-injection treatment option?
I don’t like needles. Does Vault have needle-free treatment options?
I’m interested in having (more) children. Does Vault have treatment options that retain fertility?
Where does my treatment come from?
Can I choose my pharmacy?
Can I get a copy of my Vault medical records?
What happens if I want to cancel treatment?
When will I receive my first treatment?
What will my treatment package look like?
What comes in the box?
How often will I receive treatment?
Monitoring & Ongoing Treatment
How do my Vault providers monitor my results?
How often does Vault check my levels and bloodwork?
When is my first follow-up visit?
What happens at my follow-up visit?
I’m nearly out of treatment. When can I expect my refills?
I’m going to be traveling soon. Is it possible to have my treatment/refill sent to a different address?
Pricing & Insurance
What do Vault treatment plans cost?
What’s included in the cost of treatment?
Is Vault covered by insurance?
Does Vault accept HSA/FSA?
Does Vault take Medicare/Medicaid?
What does the initial appointment cost?
Can I use insurance to cover my lab work?
How to get in touch