Last modified: October 7, 2020
Vault Health, Inc. (“Vault Health,” or “we,” “our,” or “us”) respects your privacy and are committed to protecting it through our compliance with this policy.
on our Website;
in email, text, and other electronic messages between you and our Website;
when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by Vault Health or any third-party;
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
2. Children Under the Age of 18
Our Website is not intended for children under the age of 18 and children under the age of 18 are not permitted to use our Website. We will remove any information about a child under the age of 18 if we become aware of it.
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website. We will remove any information about a child under the age of 18 if we become aware of it. (For Covid-19 Testing services, individuals under the age of 18 may utilize our Website, but only with the participation of a parent or legal guardian.) Except as otherwise provided above, our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us at [email protected].
3. Information We Collect About You and How We Collect It
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.
We collect several types of information from and about users of our Website, specifically information:
by which you may be personally identified, such as name, postal address, billing address, shipping address, e-mail address, telephone numbers (home, work, and mobile), driver’s license number and other government identification numbers, date of birth, credit or debit card number (for payment purposes only), photos of you, and other personal information (“Personal Data”);
that is about you but individually does not identify you, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and/or
about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
directly from you when you provide it to us;
automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, geo-location services, and other tracking technologies; and
from third parties, for example, our service vendors.
Information You Provide to Us
The information we collect on or through our Website:
information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, completing a questionnaire, or requesting further services. We may also ask you for information when you report a problem with our Website;
records and copies of your correspondence (including email addresses), if you contact us;
your responses to surveys that we might ask you to complete;
details of transactions that may be tracked through our Website and of initiation of services. You may be required to provide financial information as part of initiation of services through our Website, which is processed by contracted vendors .
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
details of your visits to our Website, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and
Information about your computer, mobile device, and internet connection, specifically your IP address, operating system, and browser type.
The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
estimate our audience size and usage patterns;
verify your location to ensure we can provide you with our services;
store information about your preferences, allowing us to customize our Website according to your individual interests;
recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Vault Health, for example, to count users who have visited those pages, used those screens, or opened an email and for other related Website statistics (for example, recording the level of engagement with certain Website content and verifying system and server integrity).
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google AdWords or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
4. How We Use Your Information
We use your Personal Data for various purposes described below, including to:
provide our Website to you;
develop care coordination services for you;
provide you with information you request from us;
enforce our rights arising from contracts;
notify you about changes; and
provide you with notices about your account.
We use information that we collect about you or that you provide to us, including any Personal Data:
to present our Website and its contents to you;
to provide you with information, products, or services that you request from us;
to register and service your account;
to track administration of care coordination transactions and initiation of services you request;
to contact you in response to a request;
to fulfill any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for administration of care coordination transactions;
to notify you about changes to our Website or any care coordination services;
in any other way we may describe when you provide the information; and
for any other purpose with your consent.
5. Disclosure of Your Information
our third-party service providers that we use to support the operations of patients of a Vault Medical Services practice;
to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
to comply with our legal obligations;
to enforce our rights; and
with your consent.
to contractors, service providers, and other third parties we contract with to support our business. The services provided by these organizations include but are not limited to providing IT and infrastructure support services, marketing, and payment processing services, if any Personal Data is considered Protected Health Information, it is only shared with contractors, service providers and third parties who are required to contractually comply with applicable state and federal privacy laws and regulations;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Vault Health about our Website users are among the assets transferred;
to fulfill the purpose for which you provide it. For example, we may disclose your personal information to a Vault Medical Services individual provider;
for any other purpose disclosed by us when you provide the information; and
with your consent.
We may also disclose your Personal Data:
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Vault Health, Vault Medical Services practices, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
6. Opting Out of Disclosure and Use of Your Information
You can opt out of our use of tracking technology, disclosure of your Personal Data which we may use for internal communications to you about new services your Vault Medical Services practice may offer.
In addition, we strive to let yo determine the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
Promotional Offers from your Vault Medical Services practice (sent by Vault Health) (Please Note: This section does not apply to any clinical trial activities with which a Vault Medical Services practice may be involved -- no clinical trial participants shall be sent any promotional offers or other promotional communications). If you do not wish to have your email address used by Vault Health, on behalf of your Vault Medical Services practice, to promote new services offered by your Vault Medical Services practice and coordination services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us or logging onto your Account profile page. If you wish to opt-out of such communications, please change your preferences in your account page or email us [email protected]
Targeted Advertising. (Please Note: This is NOT applicable to the COVID-19 sections of the website as it relates to any clinical trial activities with which a Vault Medical Services practice may be involved -- no clinical trial participants shall be intentionally sent any targeted advertising offers or other targeted advertising communications). We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.
7. Your Rights Regarding Your Information and Accessing and Correcting Your Information
You may review and change your personal information by logging into our Website and visiting your Account profile screen.
You can review and change your Personal Data, except data that is entered into your medical record by your provider, by logging into our Website and visiting the account profile sections of our Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
8. Do Not Track Signals
We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.
We also may use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received.
9. Data Security
Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Website confidential.
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.
10. Your California Privacy Rights
Under some circumstances, California law may provide you with the right to obtain a list of third parties (if any) that we provide your Personal Data to for their own direct marketing purposes.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the immediately prior calendar year (e.g., requests made in 2019 will receive information regarding such activities in 2018). You may request this information once per calendar year. To make such a request, please send an email to [email protected] or by using the Contact Information below.
12. Contact Information
You may contact us through the contact information below.
How to Contact Us:
Vault Health, Inc.
Attn: Patient Experience Team
22 W 23rd St., 5th Floor, New York NY 10010
Telephone: (212) 880-5494
Email: [email protected]