Product Return and Refund Policies
Last Revised October 6, 2020
Orders facilitated by Vault Health which are provided by third party pharmacies, are not returnable, except in cases of missing or damaged orders.
In the event your order is missing or arrives damaged, please email Vault Health at [email protected].
The Vault Health Patient Experience Team will respond to your email within 48 hours. Vault Health will reach out to the health care providers and pharmacy responsible for your care and for fulfilling the order. The Pharmacy that fulfilled your order will initiate an investigation with the carrier which shipped the order. Once the carrier’s investigation is complete, the pharmacy will confirm the findings with Vault Health. If a replacement of the order is found to be appropriate, the pharmacy will ship a replacement order to you at Vault Health’s expense.
The customer may be advised to return or dispose of a damaged order. In some cases, a refund may be offered in lieu of a replacement order.
Should you have any questions, please contact Vault Health at:
Vault Health, Inc.
Attn: Patient Experience Team
22 W 23rd St., 5th Floor, New York NY 10010
Telephone: (212) 880-5494
Email: [email protected]
Refund Policy for COVID-19 Tests
Vault Medical Services, P.A., Vault Medical Services of California, P.C., and Vault Medical Services of New Jersey, P.C. (collectively referred to herein for purposes of this section as “Vault Medical Services”) are not able to accept returns of any COVID-19 tests for resale. Accordingly, all sales of COVID-19 tests are final. Vault Medical Services reserves the right to remedy customer issues and concerns on a case by case basis based on the facts and circumstances of each customer. If Vault Medical Services determines, in its sole discretion, that an error has been made with respect to your COVID-19 test, Vault Medical Services reserves the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. If you believe Vault Medical Services has made an error with your COVID-19 test order, please contact us at [email protected]