In today's Meet the Team post, you'll meet Grant Duplechain, Vault's Retrieval Team Lead. We had the chance to chat with Grant and learned more about his background, what he does on a typical workday, and some very cool weekend hobbies!
Hi Grant. Thanks for taking the time to share. Can you tell us a little more about your background with Vault?
I started with Vault in August 2020, I was a part of the Customer Service team put together to handle the huge influx of COVID-19 test kit orders and issues. After the FSS acquisition, I transitioned to the Data Team and eventually Retrievals!
How do you feel about Working with Vault today?
I love it! There are subject matter experts on every team that are always willing to help, and our leadership team is incredibly transparent about how the organization is doing and where we’re headed.
What does your average day look like? What’s involved in your job?
Vault moves fast so I have always worn many hats. Nowadays my workday revolves around managing the Workforce Retrievals task list and making sure that all of our orders are worked by the end of day. I also handle escalated orders, train team members, and bridge communication gaps across teams so we can work together as efficiently as possible.
Do you have a story from your time with Vault?
Although it was a rough time for the world, the peak of COVID brought some truly wholesome interactions to the Customer Service Team. I’ve lost count of how many times we were able to provide test results for grandparents trying to see their grandkids over the holidays or families prepping for vacation. Helping our COVID patients was always a rewarding task, they really made the hard work worth it!
What is your best advice for someone managing an employment screening program?
Above all else, communication and patience are key! Getting to know my team and learning from them has helped me grow in ways I never would’ve achieved on my own. “See something, say something” has become a motto of ours and for good reason!
How do you approach solving problems in your role?
I ask TONS of questions and have gotten very comfortable with the phrase “I don’t know, let me find out”. In most cases, Vault problems are multifaceted so I focus on getting to know the process around the problem so an informed solve can be implemented. It helps having titans of industry on the Workforce Retrievals teams, so many of my team members have worked as collectors or TPA’s in the past and are always willing to offer insight!
How has working remote changed your lifestyle, changed Vault’s culture or changed the client experience we provide?
Working remotely is amazing! Vault is my first remote job and my time here has politely forced me to become more tech savvy, I went from being utterly intimidated by Excel to spending every day working with it to identify trends and issues.
As far as Vault’s culture, I think it’s been incredibly consistent despite all the iterations of the company that we’ve seen. Client and Customer Obsession has always stood out as a pillar of Vault’s values, and I think that comes across clearly to those that work with us.
Enough about work. What else do you enjoy doing?
I am as nerdy as they come! When I clock out you will usually find me either hanging out with my wife, gaming on my PC, or buying books that I will wait 10 years to read. I also spend a lot of time with our dog and cat (Butters and Atticus Finch respectively) who are at my feet or on my lap pretty much all day. I can be a bit of a daredevil and have been skydiving, horse riding, and night diving before but all that has slowed down with my old age; I just turned 30!
Connect with Grant on LinkedIn
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